Customer service
1. Who do I contact if I have a question about my subscription?
2. Where can I find my subscription number?
3. Can I access my online subscription from more than one computer?
4. I’ve forgotten my password or username.
Subscription
5. What is included in my subscription to www.coveredbondnews.com?
6. What are the current subscription rates?
7. How can I pay for my subscription?
8. What will appear on my credit card statement for my subscription?
9. When will my subscription start and finish?
10. How is a free trial different from a subscription?
11. How do I confirm my expiry date?
12. Will I be reminded before my subscription expires?
Security
13. Is your online payment facility secure?
14. Will you store my credit card information?
Free Trials
15. Can I have a free trial?
Cancellations and Refunds
16. How do I cancel my subscription?
17. What if I wish to receive a refund after my subscription has commenced?
Privacy
18. What terms and conditions apply to my use of the service?
Email news alerts
19. What are e-mail newsletters? How do I subscribe to the e-mail newsletters?
20. How do I unsubscribe from the e-mail newsletters?
21. Why have I stopped receiving the e-mail newsletters?
Editorial
22. Who should I contact if I have a question about the content?
Customer service
1. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription please contact us using the details below:
Customer Services
Euromoney Institutional Investor plc
PO Box 18083
London
EC4V 5JS
United Kingdom
Customerservices@euromoneyplc.com
Telephone: +44 (0)20 7779 8610
Fax +44 (0)20 7779 8602
Please be sure to include your name and subscription number and magazine title to allow us to quickly retrieve your subscription details.
Back to top
2. Where can I find my subscription number?
Your subscription number appears on your invoice and receipt. It will start with MEWC/000...
Back to top
3. Can I access my online subscription from more than one computer?
The level of access is dependent on your contract with The Cover. Your access is restricted to either a single fixed machine or to a specified number of machines. Some organisations use IP access, with no need for a username/password combination. For more information on such corporate group access, please contact Mark Lilley on +44 (0)20 7779 8820.
Back to top
4. I’ve forgotten my password or username.
Click on “forgot your password?” on the top right hand corner of the homepage and, once your subscription status is confirmed, your password will be sent to the email address we have on file. Alternatively, please contact Customer Services , quoting your subscription number and the full name of the subscriber. For your security the login details will only be sent to the registered email address.
Back to top
Subscription
5. What is included in my subscription?
A subscription to the Cover allows unlimited access to the coveredbondnews.com website for the duration of your subscription. It also provides full access to our fully searchable archive of articles (powered by Google). You can also sign up to receive email newsletters that outline the latest news and opinions on covered bonds.
6. What are the current subscription rates?
Subscription rates for 2008-2009 are as follows and may be subject to an additional VAT charge:
1 Year subscription: £1,695/€2,495/$3,295
Back to top
7. How can I pay for my subscription?
You may pay for your subscription online by credit card (Visa, Mastercard, American Express) or by requesting an invoice to be sent to your company. The invoice will state payment options, including details of cheque and bank transfers.
Back to top
8. What will appear on my credit card statement for my subscription?
If payment is taken online your statement will have the reference - "EUROMONEY ONLINE TRAN LONDON". Otherwise it will show - "Euromoney Inst.Investor PLC London UK". For payments made through an Agency please contact the Agency directly.
Back to top
9. When will my subscription start and finish?
This information can be found on your receipt. Alternatively please contact Customer Services .
Back to top
10. How is a free trial different from a subscription?
When you register for a free trial , you receive the same access as a subscriber, but for a maximum period of two weeks. Only one free trial per person is permitted. To upgrade to a full subscription, please contact Mark Lilley on +44 (0)20 7779 8820.
Back to top
11. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment was processed. Alternatively, please contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this.
Back to top
12. Will I be reminded before my subscription expires?
You will be reminded with emails and by post when your account is due for renewal.
Back to top
Security
13. Is your online payment facility secure?
Our credit card payments are handled by our payment department, Datacash, which uses state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com
Back to top
14. Will my credit card information be stored by Euromoney Institutional Investor PLC?
We do not store your full credit card information. The last four digits are retained temporarily as a reference only.
Back to top
Free Trials
15. How do I apply for a free trial?
Please click here and follow the instructions or contact Mark Lilley on +44 (0)20 7779 8036.
You are entitled to one free trial per person.
Back to top
Cancellations and Refunds
16. How do I cancel my subscription?
We require all cancellations to be submitted in writing. This can be via email, fax or by post. Please contact Customer Services .
Please state the subscription number and name and address of subscriber. It would really help us to improve the quality of the newspaper if you could tell us why you are cancelling. Any remaining monies on the subscription will be refunded to the payee.
Back to top
17. What terms and conditions apply to my use of the service?
Please click here to view our terms and conditions.
Back to top
Privacy
18. What precautions are taken to secure my privacy?
Euromoney Institutional Investor plc is committed to your privacy. Please click here to read our privacy policy.
Back to top
Email news alerts
19. What are e-mail newsletters? How do I subscribe to the e-mail newsletters?
Whenever something is happening in the covered bond markets, The Cover sends out a summary email to subscribers and free triallists.
Back to top
20. How do I unsubscribe from the e-mail newsletters?
To unsubscribe from any newsletter please select the "Unsubscribe" option at the bottom of each email you receive and follow the instructions. Alternatively, log in to www.coveredbondnews.com , go to "My Account" and untick the checkbox.
Back to top
21. Why have I stopped receiving the e-mail newsletters?
Some newsletters are stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletter through, and add "Euromoney plc" to your safe senders list.
If this is not the case, please contact Customer Services , and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list.
Back to top
Editorial
22. Who should I contact if I have a question about this publication?
We welcome comments from our readers - please contact us at thecover@coveredbondnews.com
Back to top